Mandarin Oriental Hyde Park is one of the world's most exclusive hotels. In the heart of Knightsbridge, it has one of London's most sought after addresses and has been a favourite with royals, celebrities and the super-rich for more than 100 years. The three-part series joins the hotel in the midst of their busy summer season, catering for wealthy guests visiting from all over the world. Many of the staff also come from overseas but still deliver a quintessentially British service to the international clientele. Episode one features a visit from a foreign princess visiting from the Middle East with her large entourage. She's one of the hotel's most valuable customers so there are special preparations of her suite of rooms, while the doormen and porters have to wrangle over two hundred pieces of luggage. Downstairs in the laundry is a hard working young valet called Max, from Lithuania. Since he started, Max has been on a temporary contract. He is due to finish in 4 weeks, but doesn't want to leave. In the dining room Aga (Head of Breakfast) from Poland, dreams of promotion and becoming the hotels Grooming Ambassador. At the front of the hotel - Head concierge, Nigel (from Australia) is combating parking problems. He's assisted by Darvin the doorman (from St Lucia), who used to be an Olympic athlete before a back injury led him to a career at the hotel. By the time of their departure the large Middle Eastern royal entourage have run up a bill of several hundred thousand pounds. It's the job of Front Office Manager, Roman (from Germany) to make sure the bill is paid. Unfortunately for him he isn't successful this time and the entourage leave without settling the bill. Downstairs it's good news for Max who has his contract extended for another 6 months.