Follow the employees of Southwest Airlines as they face the daily challenges of flights, passengers, drama and incredible situations. From check in at the gate, to the arrivals hall and baggage reclaim, there are a thousand stories happening everyday in an airport. This series focuses on the Southwest teams in Baltimore, Denver and Chicago as they experience all the funny, heart-warming, anxious and uplifting moments. Everyone has a reason to fly, and each episode follows the most fascinating individual passenger stories. Cameras also go behing the scenes to reveal the characters the travelling public don't meet.