Kmart shoppers have voiced their frustration at the store for advertising products that aren’t available.
Hundreds of Kmart fans have taken to social media to share their disappointment, after many said products were not available in store or online despite being shown on the store’s website.
“I have been looking at these online for three months and every time they are sold out how the heck do people get their hands on these gems!!!!! What’s the secret!” one annoyed shopper wrote about the store’s cult favourite rattan lamp.
“Has anyone ordered things online and it says out of stock online so you go to order something else and then more stuff you ordered is out of stock online??” Another commented.
“How frustrating is it when you spend ages putting together your cart, then you go to checkout and it says they're out of stock?!” commented a third.
Dozens Kmart fans were quick to share their experience, many saying they had selected and paid for items online, only to be told a few days later that the products weren’t available.
A message to customers on the Kmart website says “unpredictable sales” has lead to unexpected high demand.
“We appreciate your support and we understand it’s been frustrating for many of our customers as we’re running low on certain items,” it says.
“Products on our website may also incorrectly appear as available in store and we are truly sorry to disappoint.”
Kmart stock levels have suffered since Coronavirus began in Australia, with some stores now placing purchase limits on popular items and customers complaining of empty shelves.
Experts say Kmart is just one of the Australian retailers struggling to meet high demand thanks to relying so heavily on overseas suppliers.
The Australian Competition and Consumer Commission says it’s aware of customers complaints, but have not confirmed whether they’ve launched an investigation.
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