10 Questions for any Timber Flooring Salesman

Anyone looking at installing timber floorboards in their home really need to do their due diligence on any company quoting on the work

The team at Lifewood Floors has these 10 questions you should be asking the salesman before you commit to purchase:

1) What is included in your product warranty or guarantee?

A warranty is a written guarantee expressed by a product or service provider promising their product or service has no known defects. The seller or service provider also states they will cover repair or replacement of defective component(s) within a given time and according to certain conditions.

The given time and conditions of warranties vary according to the terms of a vendor or installer usually based upon the original costs of product and installation. A common rule of warranties is the greater the original cost, the greater the length of time from purchase or installation of their flooring. Some other aspects of warranties you need to be aware of may include the requirement that the purchaser of the flooring must remain as the owner of the house where flooring was installed. Plus, the owner of the flooring must use and maintain flooring according to certain stipulations. The certain conditions of use and maintenance may include how the flooring is installed, finished, cleaned and protected from marring by furniture, foot traffic and pets.

2) What is the difference between solid and engineered flooring and what do I need?

Solid wood flooring is made entirely of wood. Thickness is important in solid wood flooring, making the boards capable of multiple sanding and refinishing for a long life of service when installed above or on grade.

Engineered wood flooring is made of real wood layered upon each other. Common engineered wood flooring consists of three to nine layers of wood veneers. The top layer is the finest quality wood while sub layers of engineered wood flooring are made of the same or different species or quality. One drawback of engineered wood floors is it cannot be sanded and refinished as much as solid wood. – Not correct.

Wood flooring is versatile as the many varieties of trees they are made from and the colours of their varnishes plus satin, semi-gloss and gloss finishes. Solid and engineered flooring are common types of wood flooring.

3) Are your installers sub-contractors? What’s their level of experience?

When choosing an installer of solid or engineered hardwood flooring, ask about their work history, a list of references and certification. Professional flooring companies spend money training their staff, sending them to seminars and ongoing educational courses. If your flooring company uses sub-contractors, be sure to ask about their credentials as well.

4) How long have you been a timber flooring specialist?

Timber flooring specialists include inspectors, sales consultants, sanding and refinishing service personnel and installers. Ask how long they’ve been in business. They should have testimonials on their website and Google Places listing. They may even have flooring installed in display homes where you can go and assess the quality yourself. Perhaps add how many floors has the company installed over the years and how many customer referrals does the company receive.

5) What colours do you have available?

There are many colours of timber flooring, from the lightest WA Blackbutt to the darkest Jarrah plus various tones in between. You will want to ask about which colours best suit your existing décor as well.

6) What methods of installation would best suit my situation?

Installation of timber wood flooring is accomplished by nailing, gluing and floating techniques.

  • Nailing engineered and solid wood floors involves nailing or stapling wood flooring to a wood subfloor. Nails or staples are driven through the tongue of the wood flooring, keeping nails out of sight for a job well done.
  • Gluing wood flooring directly to the subfloor or moisture barrier over the subfloor creates a bond via chemical and physical reaction. The chemical reaction changes the liquid glue to a solid, permanently bonding flooring for a non-squeak finish. Gluing is best for engineered timber or solid flooring installed over concrete.
  • Floating engineered wood flooring is clipped or glued to each other by tongue edge into groove edge. The floor is stable without fastening it to the subfloor. Floating is best for installation over ceramic or laminate flooring.

7) Do you have any customer testimonials I can check out?

As touched on earlier, customer testimonials are a great way to get honest reviews of any timber flooring specialist. Business owners pride themselves on seeking out customer reviews and some will happily let you call a homeowner and let you ask about the product, installation and service.

8) Who is going to supervise my job

It is good to know who is in charge of the installation or maintenance of your wood flooring. Is the supervisor a hands-on type or an off-the-job and out of sight type? The job supervisor is the contact person in most cases for handling troubleshooting or complaints.

9) How can you prove to me that this floor will suit my home and lifestyle?

Long before you make a final decision on which type, what colour, price and installer, you will have the opportunity to view testimonials. Some of our past customers are willing to allow others to see their floors as they are installed and after installation. Future customers can compare and contrast how wood flooring fits in others home environments one-on-one.

10) What about after sales service?

Wood floors are resilient and will last a lifetime. However, should you run into any difficulties, you need to be confident you’ll be looked after. Ask the company specifically what they offer their customers post sale.

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