Thelma begins the search for her 10 new trainees. All of them are Gypsies or Travellers, some left school at 11 and some are unable to read, write or even tell the time. Thelma's hopefuls include headstrong 16-year-old Margaret from a local trailer site, who doesn't like being told what to do regardless of who's telling her; 17-year-old Kathleen, whose domestic duties include looking after her 17 nieces and nephews; and 16-year-old Rosanne, who desperately lacks education and thinks Lady Gaga worships the devil. For the girls it's the opportunity of a lifetime, for existing staff it feels like a serious upheaval, and for Thelma it could be out of the frying pan and into the fire.
Thelma mixes family and business, inviting Margaret to stay in her own home. Pressure mounts for the team as tragedy hits Grace's family and she has to leave to attend a traditional gypsy funeral.